In this article for Customer Experience Magazine Howard Krais shares his thoughts on why anonymity doubt has less to do with survey software and more to do with what leaders did the last time employees gave honest feedback.
Before Co-Founding True, Howard spent much of his career in senior in house communications and engagement roles at businesses such as Ernst & Young, GSK and latterly Johnson Matthey.
Over the past five and a half years, together with Mike Pounsford and Kevin Ruck, Howard has led work focused on how organisations listen. Following four ground-breaking reports, a book, entitled “Leading the Listening Organisation” was published by Routledge in December 2023.
