In this article for Customer Experience Magazine Howard shares his thoughts on why anonymity doubt has less to do with survey software and more to do with what leaders did the last time employees gave honest feedback.

Why do organisational change programmes fail? This article explores how behavioural science can improve change adoption by addressing the human factors traditional change management often misses.

People deliver strategy. Yet in most organisations, ‘People’ and ‘Strategy’ rarely operate as partners. Where that disconnect persists, today’s operating environment – and the volume of change programmes – has exposed it more than ever. In this conversation between Ann-Marie Blake, Co-founder of True, and Pippa Goodman, MD of Next Up. They explore how foresight can act as a pressure valve for Chief People Officers under increasing strain.