In this report you will discover

• What constitutes good listening

• Different styles of listening

• What gets in the way of good listening practice

• What the future of listening looks like

• How communication managers can lead the way

In this report you’ll find

• Case studies of good listening from around the world

• Practical tools for listening in your organisation

• How leaders and communicators can listen effectively

Report key findings:

• Listening is key to developing new working practices

• There is an over-reliance on surveys and minimal use of focus groups that provide deep insights

• The potential for digital listening is significant

• Leadership listening is more strongly associated with positive outcomes than line manager/supervisor listening

In this report, we look at the listening skills of senior leaders. Find out why effective listening is more important than ever and learn the qualities displayed by leaders in great listening organisations.

Understand what you can do to improve listening in your organisation how to put the research findings into practice.

1. Who’s Listening? – How organisations listen to employees

2. Who’s Listening? From measurement to meaning