Digital friction is quietly draining productivity, focus, and employee experience. Here’s why it goes unmeasured and how to fix it.

Lead AI adoption as organisational change — not a tech rollout. Ann-Marie has written a practical guide in partnership with Simpplr with guidance on how to build employee confidence, capability, and trust through structured, people-centered implementation

Download the True 10-point guide to communicating through difficult redundancy situations

If you’d like to bring more storytelling into your change communications, we’ve put together a short, practical guide to help you get started. It’s full of ideas you can try right away.

In this case study, Co-Founder Howard Krais, explains how listening was at the heart of engaging employees during a time of major change. Read about Johnson Matthey AirTime, an award-winning programme developed to build understanding and commitment to a major transformation.

Co-founder Howard Krais has co-authored Listening the Listening Organisation, published in December 2023.

The book considers how organisations listen, learn and adapt to their environment and how listening drives success and long-term sustainability.

Interested in improving listening inside your organisation? Howard has co-authored four ground-breaking reports on how organisations listen.